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FAQ

  • Q What is the quality of your products?

    A
    1.Our company strictly follows the stipulations set by ISO19001 standard. 
    2.Our company has one whole set of quality inspection system starting from the entrance of raw materials and dispatch of finished materials.
  • Q How long warranty for casters?

    A Each Wanda branded product is warranted against defects in material and workmanship for three years from the date of original purchase, unless it has been misused, abused, modified or improperly installed. Any product that is claimed to be defective that is returned to Wanda with its approval will be repaired or replaced free of charge (excluding freight and installation). This warranty is exclusive and there are no other warranties, express or implied, such as an implied warranty of merchantability or fitness for particular purpose. This remedy is the sole remedy in contract, tort or otherwise, and Wanda is not liable for incidental, consequential or special damages.
  • Q What is your Steel Grade?

    A SPCC, SPHC Q235, Q345.
  • Q What is the Surface Treatment?

    A Surface Treatment with environmental protection electric galvanized,  (over 72h salt spray test) , high protected painted, powder coating, hot dip galvanized.
  • Q What's the material come from?

    A Baogang Steel, Shagang Steel and Magang Steel, etc.
  • Q How to buy my ideal products?

    A You can let us know the products number, or you can provide us your drawing, and we will produce as your drawing. Or we can design as your requirements if you do not have a clear plan.
  • Q Can your company supply products fully according to customers’ requirements?

    A Our company has a strong technician team. Upon receiving the drawings provided by the customers, we will discuss with our technicians to study the feasibility of new moulds of production facilities. If the quantity is considerable, we can fully meet customers’ specifications.
  • Q Do you accept customized logo order?

    A Yes, we can make logo on the product for clients.
  • Q How about the price?

    A Really competitive ! Our company are near the origin of steel and we have big order amount, so we get  relatively cheaper  price of steel raw material ; reasonable labor cost and near Shanghai sea port are also our advantages. And the most of all, "less profit but big turnover " is our perpetual business principle. 
  • Q What kind of caster wheel product do you supply?

    A
    Include :
    (1) Casters by load: Light Duty Casters - up to 100kg, Medium Duty Casters - up to 300kg, Heavy Duty Casters - up to 1000kg, Extra|Super Heavy Duty Casters - up to 2000kg, Maxi Duty Casters - up to 15000kg  
    (2) Casters by type: Rigid/Fixed Casters, Swivel Casters, Fixed with Brake/Lock Casters, Swivel with Brake/Lock Casters
    (3) Casters by mount: Top Plate Casters, U Plate Casters, Grip Ring Stem Casters, Square Tube Casters, Square Stem Casters, Threaded Stem Casters, Hollow Tube Casters, Long Stem Casters, Solid Stem Casters, Round Bar Casters, Screw Adjustable Jack Casters, etc.
    (4) Casters by material: PP Casters, Rubber Casters, PU Casters, Nylon Casters, Phenolic Casters, Cast Iron Casters, Forged Steel Casters, TPR Casters, TPU Casters, Pneumatic Casters, Stainless Steel Casters, Aluminium Casters.
    (5) Casters by diameter: 1"(25mm) Casters, 2"(50mm) casters, 2.5"(63.5mm) casters, 3"(75mm) casters, 3.5"(89mm) casters, 4"(100mm) casters, 5"(125mm) casters, 6"(150mm) casters, 7"(180mm) casters, 8"(200mm) casters, 10"(250mm) casters, 12"(300mm) casters, 16"(400mm) casters.
    (6) Casters by country: Japan Standard Casters, Korea Standard Casters, America Standard Casters, Europe Standard Castors, Australia Standard Castors, General Standard Casters.
    (7) Casters by usage: Air Cargo Conveyor Casters, Furniture Casters, High Temperature Resistant Casters, Kingpinless Casters, Low Profile Casters, Medical Casters, Scaffolding Casters, Shock-absorbing Casters, Shopping Cart Casters, Track Wheel Casters, Transformer Casters, and Customized Casters, General Industrial Casters. 

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Tel : +86-523-8950-1063

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Email : info@castercn.com

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